FREQUENTLY ASKED QUESTIONS

NOTE: GoLab requires a 5 person group minimum for testing. 

General FAQs

Are GoLab's tests authorized by the FDA?


Yes. GoLab only uses COVID-19 tests that are FDA-EUA authorized and responsibly sourced.




How many people can you test? Is there a group minimum?


For our mobile labs to come to your location, we require a minimum of 5 tests to be booked for your group. For groups that need to book our mobile testing for less than 5 people, a 5-test minimum charge will apply. We can test as many as hundreds or thousands of people in your group, depending on your testing location and logistical needs. Please send us a message and we will reply with a complimentary testing plan and quote for your group. We do not offer testing appointments for individual patients.




How much does testing cost?


Click here to view our COVID-19 Test Pricing for PCR and Antigen test types. Testing is priced per person, and depends on the number of people being tested in your group and your preferred result turnaround times. Please note that a 5-test minimum charge applies for all mobile testing. We do not offer testing appointments for individuals. Contact us with details about your testing needs and we will send you rates for your group. We are committed to offering the safest, competitively-priced rapid testing services for your group.




Do you take walk-in appointments?


No, our mobile lab testing is by appointment only for groups with a minimum of 5 tests. We do not offer testing appointments for individual patients.




What should I do if I test positive?


If you test positive, please stay home and isolate from others except to seek medical care. We recommend that you contact your doctor and refer to the CDC's COVID-19 website for additional advice.




Do you accept insurance?


We do not accept or bill insurance for testing at this time. Most insurance plans cover individual testing and treatment for medically-necessary services related to COVID-19, and GoLab uses FDA-authorized tests and is a state-licensed testing facility. Many of our patients submit their lab reports and payment receipts to their insurance providers for reimbursement. We recommend that you contact your insurance provider to confirm their process for reimbursement for your GoLab testing.




Is the sample collection painful?


No, our nasal swab collection does not hurt. The tests we use require anterior nasal swab samples, which means that the swab is inserted less than one inch into your nostril. This process is much more comfortable than the nasopharyngeal swab collection used in many public testing locations. Our GoLab registered nurses are highly experienced and deliver a comfortable testing experience for you from start to finish.




Do you test children?


Yes. Parents or guardians can complete an online intake form for their child, and we ask that parents remain in the testing area while their children are tested. To help prepare children for their testing experience, we recommend talking with them in advance about why they are being tested and what to expect with testing. Explain that our staff will be wearing masks and face shields to keep people safe, and that all our nurses are friendly and kind. You can also share with children that our nurses will rub the inside of their nose with a cotton swab and that it may tickle a bit, but it won't hurt them. Please note that we are only able to test children if they are able to remain seated and still for the duration of swab collection. We want to ensure that your child is safe and comfortable.




How long does it take to get results back from my GoLab COVID test? Will I receive my results the same day?


Same-Day PCR Tests You will receive your PCR test results before midnight on the same day that we perform your test. Testing must be completed before 12pm. For afternoon or evening testing appointments, we guaranteed Next-Day test results by 11pm the next day. For testing performed on a Sunday, results will be sent to you by end of day Monday. Rapid Antigen Tests Our FDA-EUA authorized rapid antigen tests are able to detect SARS-CoV-2 (the virus that causes COVID-19) in 15 minutes. GoLab will send you an email notification as soon as your test results are ready. Click on the message link to view your easy-to-read lab report in our secure patient portal. You can view your test results from your phone or computer and also download your test results as a PDF file.




How do I book GoLab testing?


Fill out our booking request form here, and we will respond to you as soon as possible to confirm your appointment time and rates for your group's COVID-19 testing. For our mobile labs to come to your location, we require a minimum of 5 people to be booked for testing in your group. We do not offer testing appointments for individual patients.




How does GoLab's mobile lab work?


GoLab is the first certified mobile laboratory to bring FDA-EUA authorized same-day COVID-19 testing directly to you, when and where you need it. Here's how we do it: 1. Plan. Submit our booking form with your testing needs (when do you need testing, how many people need to be tested, what is your desired testing location, etc.) and we will get back to you ASAP to confirm your appointment time and rates. Our mobile lab currently serves groups of 5 or more people (minimum charge of 5-tests). 2. We Come To You. Our mobile lab and GoLab nurse will come to your workplace, home, school, or event to set up safe testing stations and perform efficient COVID-19 testing for your group. Patient intake is 100% touchless and completed online before testing. 3. Test. Our experienced registered nurses will collect gentle lower nasal swabs from your group. 4. PCR Results Same-Day. Rapid Antigen Results in 15 minutes. We will deliver test results directly to each person in your group as soon as their tests have been analyzed. They will receive an email notification with a link to our secure portal, where they can view and download their lab report using their phone or computer.




Do I need to have symptoms or a prescription in order to be tested?


No. We provide responsive testing for groups with confirmed COVID-19 exposure, as well as screening testing for people without symptoms and without known COVID-19 exposure.




Where can I get tested for COVID-19 by GoLab? Does GoLab come to me?


GoLab brings its mobile laboratories and registered nurse teams directly to your workplace, home, or event. We set up our safe testing stations at your site of choice- indoors or outdoors- and deliver same-day PCR COVID-19 test results or rapid antigen test results in 15 minutes. Please note that a 5-test minimum charge applies for all mobile testing. We do not offer testing appointments for individuals.




Can my group be tested for COVID-19?


Yes. We bring GoLab's mobile laboratory and nurses directly to your group of 5 or more people for COVID-19 testing. We test corporate and private groups. Please refer to state and county guidelines around COVID-19 safety and gathering size limits for group events.




Can you test guests at my wedding or private event?


Yes. We bring GoLab's mobile laboratory and nurses directly to set up safe testing stations indoors or outdoors at your event location. In addition to wearing masks and practicing social distancing when possible, providing point-of-care testing for your guests is a powerful way to minimize the risk of accidental viral transmission at your event. Please refer to state and county guidelines around COVID-19 safety and gathering size limits for group events.




What kind of rapid antigen tests does GoLab use?


We use BD Veritor™ rapid antigen tests to detect SARS-CoV-2. These tests look for pieces of surface viral proteins in your nasal swab sample to determine if you have an active infection. It requires a gentle, lower nasal swab sample instead of a nasopharyngeal swab. This test is FDA-EUA authorized and used throughout the United States and Europe. Click here to view the FDA fact sheet for more information about this test.




What kind of PCR tests does GoLab use?


We use FDA-EUA authorized SARS-CoV-2 RT-PCR tests by Thermo Fisher Scientific. PCR tests are highly accurate (99.99% sensitive and 100% specific) and considered the gold standard for detecting an active COVID-19 infection. Our test also requires a gentle, lower nasal swab sample instead of a nasopharyngeal swab. We deliver your choice of same-day or next-day PCR test results. Click here to view the FDA fact sheet for more information about this test.




I need a COVID-19 test for travel. Are GoLab's tests accepted?


Yes. We offer Same-Day PCR testing- the gold standard for molecular/NAAT testing, accepted for travel around the world. We also offer 15-minute Rapid Antigen testing, which is less sensitive than PCR testing but is now accepted by certain countries around the world for travel purposes (including the United States and Mexico). We recommend you check the latest travel requirements directly on the government travel website of the country you are planning to visit, as entry rules are changing constantly.





For Employers

What kind of PCR tests does GoLab use?


We use FDA-EUA authorized SARS-CoV-2 RT-PCR tests by Thermo Fisher Scientific. PCR tests are highly accurate (99.99% sensitive and 100% specific) and considered the gold standard for detecting an active COVID-19 infection. This test is authorized for use with a gentle, lower nasal swab sample instead of a nasopharyngeal swab. We deliver your choice of same-day or next-day PCR test results. Click here to view the FDA fact sheet for more information about this test.




Can't I require my employees to get tested on their own before returning to work?


Law prohibits you from requiring your employees to get tested with their own insurance for screening purposes. By organizing GoLab's on-site mobile testing for your team, you'll reduce risks of COVID-19 transmission at your work site and stay legally compliant.




How quickly will we receive test results for our group?


GoLab's nurses collect nasal swabs and process tests on-site at your location of choice. Rapid Antigen Test Turnaround Times: It only takes us 15 minutes to process test results, and we will immediately notify your employees via email and text message once their results are ready to view online in our secure patient portal. Same-Day PCR Test Turnaround Times: We will collect your sample on site, and process results at our partner lab before 11:59pm later that same-day. We will immediately notify your employees via email and text message once their results are ready to view online in our secure patient portal. If we have obtained consent from your employees to disclose their COVID-19 test results, we will also send you an Employer Report summarizing your group’s results after testing is completed.




What kind of rapid tests does GoLab use?


We use BD Veritor™ rapid antigen tests to detect SARS-CoV-2. These tests look for pieces of surface viral proteins in your nasal swab sample to determine if you have an active infection. It requires a gentle, lower nasal swab sample instead of a nasopharyngeal swab. This test is FDA-EUA authorized and used throughout the United States and Europe. Click here to view the FDA fact sheet for more information about this test.




How much does testing cost? Do you offer bulk discounts for groups?


Click here to view our COVID-19 Test Pricing for PCR and Antigen test types. We offer bulk and recurring testing discounts. Testing is priced per person, and depends on the number of people being tested in your group and your preferred result turnaround times. Contact us with details about your testing needs and we will send you rates for your group. We are committed to offering the safest, competitively-priced rapid testing services for your group.




Our employee(s) may have been exposed to someone with COVID-19, what should we do?


GoLab's COVID-19 risk mitigation experts are available to discuss your specific COVID-19 exposure circumstances and support you with a testing plan based on the latest science and medical advice. U.S. Center for Disease Control's employer response recommendations depend on the vaccination statuses of the employees affected, and whether close contact exposure to COVID-19 took place. GoLab's on-site COVID-19 testing protects all of your employees, regardless of vaccination status, breakthrough infections, COVID-19 variants, and employees' underlying health conditions. To ensure COVID-19 transmission risks are as low as possible, we recommend that all employees wear masks indoors, practice regular hand washing and sanitization of high-touch surfaces, and undergo COVID-19 test screenings as needed.




What testing services does GoLab provide for employer groups?


GoLab brings fast, reliable COVID-19 testing directly to your workplace or event. We navigate the complex logistics of safe, on-site COVID-19 testing and mandatory Department of Health reporting for your group, so that you don't have to. Here are some of the reasons businesses rely on GoLab to reduce their workplace COVID-19 transmission risks:

  • Rapid Antigen or Same-Day PCR Test results- GoLab is the only mobile lab to deliver 99.99% accurate PCR test results on the same day that your group is tested. If you need results even faster, our 15-minute rapid antigen testing allows you to make safe workplace decisions only minutes after your group testing is finished. Instead of a patchwork approach of employees getting tested on their own at different locations and varying times, or trying to coordinate your own testing with mail-in kits that take days for results, GoLab provides point-of-care screening and delivers test results in real-time for your group before they enter your worksite or event.
  • Simple, straightforward per-test rates. No monthly minimums or long term contracts. We can safely test a minimum of 5 people and a maximum of thousands, and offer bulk discounts for large groups.
  • Certified, insured mobile lab and registered nurses. We bring our CLIA-certified mobile labs and experienced medical team directly to you.
  • Fastest FDA-EUA authorized COVID-19 tests on the market. We collect gentle lower nasal swabs and deliver reliable antigen test results in 15 minutes or PCR results on the same business day.
  • Highest safety compliance. Touchless, HIPAA-compliant patient intake. We follow the latest CDC, FDA, and CLIA standards for safe, on-site testing and data management of your group.
  • Committed to Community. For every test we perform for your group, we donate a portion of proceeds to regional health and youth charities.
Not sure about GoLab testing for your group yet? Contact us to learn more and ask questions.





For Travel

I need a COVID-19 test for travel. Are GoLab's tests accepted?


Yes. We offer Same-Day PCR testing- the gold standard for molecular/NAAT testing, and accepted for travel around the world. We also offer 15-minute Rapid Antigen testing, which is less sensitive than PCR testing but is now accepted by certain countries around the world for travel purposes (including the United States and Mexico). We recommend you check the latest travel requirements directly on the government travel website of the country you are planning to visit, as entry rules are changing constantly.




Are GoLab's COVID-19 tests accepted for travel to Canada?


Yes. GoLab's PCR tests are accepted for entry into Canada. On July 19th, 2021, the Government of Canada announced that on August 9th, 2021, fully vaccinated Americans will be able to enter Canada for non-essential travel. You are required to show proof of a negative COVID-19 test taken within 72 hours of your planned entry to Canada, even if you are fully vaccinated. GoLab's nurses come directly to your workplace or home for gentle, lower nasal swab PCR testing, and we'll email your lab results by the end of the Same-Day. Click here to read the Canadian government's latest travel requirements for proof of COVID-19 testing and vaccination.




Are GoLab's COVID-19 tests accepted for travel to Hawaii?


Not at this time. Although GoLab does offer PCR testing, unfortunately Hawaii only allows a specific list of labs to perform tests for entry into the state as of now. This government list was finalized in early 2020, before GoLab began offering PCR testing. Click here to view the latest COVID-19 travel entry requirements from the State of Hawaii.




I'm currently staying at a Seattle-area hotel. Can you test me here?


Yes, our GoLab nurses can come directly to your hotel or temporary residence to perform mobile COVID-19 testing.
Please note that we require a minimum charge of 5 tests for all mobile testing, including for groups with less than 5 people.





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BOOK ON-SITE COVID-19 TESTING

GoLab will come to your location to test your corporate or private group. 

We do not offer testing appointments for individuals.

Group minimum of 5 people

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